 | Terms And Conditions |  |
About Us Equipmentexpress Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] equipment-express [dot] co [dot] uk.
Our Contact details:
Equipmentexpress Ltd
29 Claughton St St Helens Merseyside WA10 1SA United Kingdom
Phone: 01744 27200
Fax: 01744 26464
Email: sales [at] equipment-express [dot] co [dot] uk
|
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, snail mail or over the Internet.
We only accept credit or debit cards that are registered to a UK address and where the delivery is to be made to that same address . |
Shipping And Handling Subject to satisfactory payment clearance, orders received by 2p.m. on a working day will normally be dispatched for delivery on the next working day (Monday to Friday).
For your security, our payment clearance system has a number of built in precautions against fraudulent use of stolen or 'borrowed' cards.
You can help us to clear payment quickly by:
1. Having delivery to the cardholder's billing address.
2. Providing the landline telephone number for that address (in addition to any mobile number you may wish to provide).
3. If delivery is not to the cardholder's billing address, we will carry out additional security checks before dispatch - this may delay your delivery. We only deliver to cardholder's billing address or cardholder's place of employment within the UK , in which case we require a faxed employer's/business letterheading, showing your written permission to deliver to the said address.
Packing / delivery charges. Additional charges for certain products and British offshore islands. We can supply to Channel Islands and IOM, but regret we cannot supply free of VAT.
Most hardware products in this web site are packed and delivered without additional charge to addresses in the UK Mainland. Some accessories and lower value items are subject to a charge of £3.50. If you order more than one item for which a carriage charge is applicable, please note the £4.99 is applied to the order only once. If a carriage free item is ordered on the same order as chargeable item/s, then the packing and carriage will be free of charge.
Where a charge is payable for packing and delivery, this is indicated on the final secure order page, before you commit to purchase. The charge will be added to the amount debited to your card account. Charges are shown according to the delivery destination.
For Northern Ireland a charge of £7.00 is made.
Important note - we do not charge extra for mainland Scottish addresses.
If you are ordering from another British offshore island which may attract a higher packing and delivery charge, please phone on 01744 27200 or email for further details.
|
Delivery Schedule
Delivery Schedule -
Subject to satisfactory payment clearance, orders received by 3p.m. on a working day will normally be dispatched for delivery on the next working day (Monday to Friday). |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. No funds are taken form your account until your order is ready for despatch. |
| Tax Charges 17.5% VAT is included in all order totals |
Credit Card Security Until such time as you click the 'transfer to secure server' button on the checkout page, any ordering procedure, such as clicking buttons, checking the shopping basket etc., is processed on your own computer. We do not use cookies to track your progress through the site and have no way of knowing which pages individual visitors have viewed.
The shopping application, however, requires permission to use cookies on your machine, to keep track of your cart contents, remember names and addresses when you ask for them to be remembered and, when relevant, keep you logged on.
Cookies are not used in any way that abuses your privacy or security.
Information about you and your chosen purchase is collected only after you have transferred to the secure server and then only if and when you choose to complete the purchase by clicking the final 'submit order' button. Your security is protected by secure socket layer (SSL). This means that the data you transfer is encrypted and cannot be seen by others as it is transferred to the secure server. This protocal has been approved by the Internet Engineering Task Force (IETF) as a standard.
The information collected comprises only that essential to processing your order, namely details of your purchase, your name, address, telephone number (fax number if you choose to supply it) and card details. The information is stored on the secure server, password protected, viewed through SSL by our mail order administrator to collect the order information, then deleted. The contents of our site are protected by password and cannot be interfered with. |
Guarantee All products supplied are covered by the manufacturers' warranty which is normally for a period of twelve months and covers parts and labour to repair product that has became faulty due to manufacturing faults. Guarantees do not cover goods which have become faulty as the result of misuse or mishandling. We honour and will continue to honour all relevant legislation in respect of goods supplied to you.
From time to time, either we or manufacturers may offer extended period guarantees on certain products at no extra cost to the customer. Where this is applicable, it will be indicated on the product web page, or on delivery of the product,
All warranties and guarantees are additional to and do not affect your statutory rights. |
| Reaching Us If you need to reach us, please email us on sales [at] equipment-express [dot] co [dot] uk, alternatively, you can call on 01744 27200 (International +44 01744 27200) or fax us on 01744 26464 or write to us at 29 Claughton St St Helens Merseyside WA10 1SA United Kingdom |
Privacy Policy Equipmentexpress Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent. We will not pass your e-mail address to any other trader or third party, except where it may be helpful to you in resolving any complaint.
We will give you the chance to refuse any marketing email from us in the future.
The type of information we will collect about you includes:
your name
address
phone number
email address
credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We use technology to track the patterns of behaviour of visitors to our site, but this does not allow us to identify any individual visitor. We do not use "cookies" which would be stored on your browser.
If you have any questions/comments about privacy, you should email us. The named person in our company responsible for security is Denise Astle . You can e-mail her at security@equipmentexpress.co.uk
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy We adhere to the "The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
All products supplied are covered by a manufacturer's warranty, which is normally for a minimum of one year, but may be longer. The documentation sent with the product will tell you all you need to know. If you wish, you may purchase an extended warranty from us at an attractive price.
In the unlikely event that you receive incorrect or faulty goods, please contact us at the address shown at the bottom of this document or telephone 0161 926 9837 between 9.00 am and 5.30pm, Monday to Saturday. You will pay your telephone provider's standard charges for this call, appropriate to your location and the time of your call.
We will then advise you how we will promptly resolve your complaint.
If you prefer, you may email to support@equipmentexpress.co.uk
If you complain to us in writing, we promise to acknowledge it promptly (always within 5 days), to tell you how long it will take to resolve the complaint and to keep you informed while we resolve the complaint. In most cases we would expect to resolve the complaint within 5 days of receiving it.
By listening carefully to our customers and responding positively, we find that complaints are rare. When we do receive them, we always check back to make sure that our solution is acceptable and, where appropriate and possible, change our operating systems to prevent repetition of the cause for complaint.
Cancellation.
You have the right to cancel the contract. In order to cancel the contract, you must return the goods within 7 days , starting the day after the delivery , unused and in perfect condition and pay the cost of returning the goods. In case of cancellation, we must return your payment within 30 days of the cancellation.
On receipt of your order if you change your mind on the product that you have ordered and wish us to exchange the product for something different , you would be expected to pay the cost of the second shipment which would be £10 . Or you can return the item for a refund . The refund would be the minus the cost of the original shipping of the product to youself . This charge will be £10
All statements , quarantees or warranties in these terms of trading are additional to and do not affect your statutory rights . |
|
|
